Feel confident choosing Roll Away Brakes - Mobile Brake Repair with our 24-Month/24,000-Mile Warranty!
Roll Away provides a limited warranty of 24 months or 24,000 miles (whichever occurs first) on qualifying brake pad and rotor replacement services, beginning on the original date of service.
During the warranty period, Roll Away will repair or replace any covered component determined to have failed due to defects in materials or workmanship under normal operating conditions and proper vehicle use following installation.
This warranty applies only to brake pad and rotor replacement services performed by Roll Away and is non-transferable.
Any warranty coverage provided by Roll Away shall be considered void if:
- The serviced or installed components are repaired, modified, adjusted, removed, inspected, or otherwise worked on by any party other than Roll Away after the original service
- Additional repairs, modifications, or installations performed by another party affect the performance, condition, or operation of the components serviced by Roll Away
- Damage or failure occurs as a result of unrelated vehicle issues, improper maintenance, misuse, neglect, or outside interference after service completion
In the event warranty coverage is voided, the customer shall be responsible for the full cost of any additional parts, labor, diagnostics, or related services required.
Warranty Exclusions & Limitations
The Roll Away warranty does not apply to, cover, or include the following conditions, situations, or components:
- Brake pad-only replacements
- Brake rotor-only replacements
- Customer-supplied parts or parts not sourced directly through Roll Away
- Parts or components currently subject to a manufacturer recall, technical service bulletin (TSB), or known manufacturer-related defect
- Normal brake wear and tear
- Excessive or accelerated wear caused by commercial, fleet, rideshare, delivery, courier, towing, or high-mileage vehicle use
- Pre-existing conditions discovered after service
- Rust or corrosion-related failures
- Electronic braking system failures, including but not limited to ABS systems, electronic parking brake (EPB) systems, modules, sensors, or related components
- Uneven tire wear or suspension-related brake wear
- Failure to follow proper brake break-in procedures after service
- Damage caused by abusive driving, racing, off-road use, overloading, towing, or improper vehicle operation
- Damage resulting from neglected repairs or declined recommendations previously advised by Roll Away, including but not limited to failed brake calipers, seized hardware, hydraulic issues, suspension-related concerns, or other related component failures
- Failures caused by defective third-party manufacturers or supplier defects
- Failures or damage caused by accidents, collisions, road hazards, weather conditions, flooding, natural disasters, corrosion, or environmental exposure
- Failures caused by misuse, neglect, improper maintenance, modification, alteration, or unauthorized repairs performed after service
- Noise, vibration, pulsation, or premature wear caused by unrelated vehicle issues outside of the braking components serviced
- Diagnostic charges, towing fees, rideshare expenses, rental vehicle expenses, loss of income, downtime, or consequential or incidental damages of any kind
Roll Away is not responsible for braking concerns caused by suspension, wheel bearing, steering, tire, ABS, traction control, stability control, or other vehicle system failures unrelated to the serviced components.
Why Roll Away Does Not Warranty Brake Pad-Only Repairs
Roll Away does not provide a warranty on brake pad-only repairs because replacing brake pads without replacing or properly resurfacing the rotors is not considered a complete brake replacement.
Brake pads and brake rotors work together as a matched friction surface. The brake pad presses against the rotor to slow the vehicle down. For the new brake pad to perform correctly, it needs a clean, smooth, properly measured, and properly conditioned rotor surface.
When new brake pads are installed on old rotors, the new pads are being forced to wear against a surface that may already be uneven, glazed, grooved, heat-spotted, rusted, warped, or worn too thin. Because Roll Away cannot control the condition of the old rotor surface, we cannot guarantee how the new pads will seat, wear, sound, or perform.
There are only two proper options when replacing brake pads:
- Replace the rotors with new rotors
- Resurface/machine the existing rotors, only if they are thick enough and in safe condition.
Most modern brake rotors have strict minimum thickness specifications. If a rotor is already close to its minimum thickness, resurfacing it can remove too much material and leave it unable to properly absorb and release heat. A rotor that is too thin is more likely to overheat, pulsate, warp, crack, or create poor braking performance. Rotor minimum thickness must be measured, and rotors at or below discard thickness should not be reused.
Many shops no longer resurface rotors because modern rotors often have less extra material than older designs, resurfacing takes additional time, and replacement is usually the safer and more reliable option. Even when resurfacing is possible, the rotor must still remain above the required minimum thickness after machining.
Because Roll Away is a mobile brake repair company, we do not machine or resurface rotors on-site. For this reason, a pad-only repair means the new pads are being installed against the customer’s existing rotor surface as-is.
What Can Happen After a Pad-Only Brake Repair
When a customer chooses to replace brake pads without replacing or resurfacing the rotors, they may experience:
- Brake squeaking or squealing
- Grinding or rubbing noises
- Brake vibration or pulsation
- Steering wheel shaking while braking
- Uneven brake pad wear
- Premature brake pad failure
- Reduced stopping smoothness
- Longer break-in time
- Brake dust increase
- Hot spots on the rotors
- Glazing of the new brake pads
- A burning smell during braking
- Continued noise even though the pads are new
- Brake pedal pulsation
If the rotor is already damaged, uneven, glazed, grooved, heat-spotted, rusted, or warped, the new pads may quickly copy that bad surface pattern.
Roll Away does not offer warranty coverage on brake pad-only repairs because brake pads and rotors are designed to work together as a matched braking surface. Installing new brake pads on old rotors does not correct existing rotor wear, grooves, rust, glazing, heat spots, warping, thickness issues, or surface imperfections.
For a brake repair to be eligible for warranty coverage, the brake pads must be paired with new rotors supplied and installed by Roll Away. Brake pad-only repairs are considered a limited service and are performed using the customer’s existing rotor surface as-is.
By choosing a brake pad-only repair, the customer understands that they may experience brake noise, vibration, pulsation, uneven wear, reduced smoothness, premature pad wear, or other braking concerns caused by the condition of the existing rotors. These conditions are not covered under Roll Away’s warranty.
Brake Bedding Procedure & Why It’s Important
After every brake service performed by Roll Away, the vehicle is test-driven to help verify proper brake operation, confirm there are no immediate installation-related concerns, and help identify potential issues such as abnormal brake noise, vibration, pulling, or defective components.
As part of this process, Roll Away performs a brake bedding procedure commonly referred to as the “30/30/30 Rule.”
What Is Brake Bedding?
Brake bedding (also called brake break-in) is the process of gradually transferring an even layer of brake pad material onto the rotor surface through controlled heat cycles and repeated brake applications.
Proper bedding is one of the most important steps in achieving:
- Smooth braking performance
- Proper stopping power
- Reduced brake noise
- Reduced vibration or pulsation
- Even brake pad wear
- Longer brake component life
Brake pads and rotors are friction components that must properly mate together after installation. Even brand-new rotors are not perfectly “ready” until the pad material has been evenly transferred onto the rotor surface through normal controlled braking.
What Is the “30/30/30 Rule”?
The “30/30/30 Rule” is a gradual bedding procedure commonly used to begin properly seating new brake pads and rotors.
This process generally consists of:
- Approximately 30 gradual brake applications
- From approximately 30 MPH
- With approximately 30 seconds of cooling time between brake applications when safely possible
The purpose of this process is to slowly build and cycle heat into the brake components without overheating them. This helps create an even friction layer between the brake pads and rotors.
During the bedding process:
- The brake pads begin conforming to the rotor surface
- The rotor develops a more even transfer layer of brake material
- Initial manufacturing coatings and surface inconsistencies begin stabilizing
- The chances of uneven pad deposits, glazing, vibration, or excessive noise are reduced
Sudden aggressive braking immediately after installation can overheat new brake components before proper transfer layers are established, potentially causing noise, vibration, glazing, or uneven wear.
Why Brake Bedding Is More Effective With New Rotors
Brake bedding is generally most effective when new brake pads are paired with new rotors because both friction surfaces are fresh and able to wear together evenly from the beginning.
With brake pad-only services, the existing rotors have already been previously worn and conditioned by another set of brake pads. Over time, rotors develop wear patterns, heat spots, grooves, glazing, surface imperfections, and previous friction transfer layers from the old brake pads.
Even after installing new pads, the existing rotor surface may:
- Already contain uneven material deposits
- Have microscopic grooves or heat spotting
- Have hardened or glazed areas
- Be worn unevenly
- Prevent the new pads from transferring material evenly
Because of this, pad-only services may not fully or evenly bed-in like a complete brake pad and rotor replacement service. In some situations, the new pads may partially inherit the existing rotor condition, which can contribute to:
- Continued brake noise
- Brake squeal
- Uneven wear
- Vibration or pulsation
- Longer break-in periods
- Reduced smoothness during braking
This is one of the primary reasons why Roll Away recommends replacing brake pads and rotors together whenever possible.
Important Customer Information
While Roll Away performs an initial bedding procedure and post-service test drive after installation, brake components may continue seating and adapting during normal driving over the first several hundred miles following service.
Roll Away recommends soft and gradual braking during the first approximately 200 miles after service whenever safely possible to help allow the brake pads and rotors to properly mate together and complete the bedding process.
Customers should avoid:
- Aggressive or panic-style braking immediately after service when possible
- Excessive heat buildup from repeated hard stops
- Heavy braking during the initial break-in period unless necessary for safety
Some temporary odors, light smoke, or minor noise may occur during the initial bedding process as new brake components complete their heat cycles and friction transfer process. This can be considered normal during the early break-in period.
Why Roll Away Chooses Carquest Professional Brake Components
At Roll Away, we choose brake parts based on real-world reliability, braking performance, noise control, durability, and consistency — not simply the cheapest available option.
For most vehicles, we install Carquest Professional Platinum brake pads, which are considered Carquest’s premium brake pad line. These pads are designed for:
- Quiet braking
- Low brake dust
- Smooth stopping performance
- Long pad life
- Consistent daily driving performance
Carquest states that their Professional Platinum and Gold brake pads are manufactured to meet internationally recognized automotive quality standards (IATF 16949-certified manufacturing systems). Their Gold series is marketed as an O.E. (Original Equipment) replacement-style brake pad designed to meet or exceed original equipment stopping performance.
Why We Usually Use Platinum Pads
At Roll Away, we typically choose the Platinum series over the Gold series whenever available because the Platinum line includes upgraded noise-reduction technology, premium shims, and higher-end friction formulations designed for improved comfort and braking refinement.
If Platinum pads are unavailable for certain older or limited-production vehicles, we may use Carquest Gold pads, which are still considered a professional-grade brake component.
Ceramic vs. Semi-Metallic Brake Pads
For most modern passenger vehicles, Roll Away uses ceramic brake pads because they typically provide:
- Quieter operation
- Lower brake dust
- Cleaner wheels
- Smooth daily-driving performance
- Longer life under normal driving conditions
However, many European vehicles, sports cars, trucks, and heavier vehicles are engineered around semi-metallic brake pads due to their improved heat tolerance and stronger braking performance under aggressive driving or heavier loads.
For these vehicles, Roll Away may install semi-metallic pads when appropriate for the vehicle’s design and braking requirements.
Heavy-Duty & Towing Applications
Vehicles that frequently tow, haul heavy loads, perform commercial work, or experience excessive stop-and-go driving may require a more aggressive brake compound.
In these situations, Roll Away may recommend heavier-duty brake pad options, including severe-duty or fleet-style compounds designed to better tolerate:
- Higher brake temperatures
- Heavy loads
- Repeated braking cycles
- Accelerated wear conditions
Painted & High-Carbon Rotors
Depending on the vehicle application, Roll Away installs either:
- Premium coated/painted rotors
- High-carbon rotors
Painted or coated rotors help reduce rust and corrosion on non-friction surfaces, while high-carbon rotors are commonly used on European, performance, or heavier vehicles because they can provide improved heat management, smoother braking, and better resistance to vibration under demanding conditions.
Got questions about our warranty?
Give us a call and a Roll Away associate will be happy to answer any of your questions or concerns!
Roll Away Brakes is locally owned & operated in Nashville, TN!
Roll Away Brakes - Mobile Brake Repair
Nashville, Tennessee, United States
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